Welcome to the PPO

The Prisons and Probation Ombudsman investigates complaints from prisoners, those on probation and those held in immigration removal centres. The Ombudsman also investigates all deaths that occur among prisoners, immigration detainees and the residents of probation hostels (Approved Premises).


What's new

13 August 2014 - A new Learning Lessons Bulletin: Young adult prisoners is published today. This bulletin examines learning from investigations into the self-inflicted deaths of 18-24 year old prisoners.

16 May 2014 - Nigel Newcomen spoke about investigations into immigration removal centres at the AGM of the Association of Visitors to Immigration Detention (AVID). The text of the speech is available here.

13 May 2014 - Every year the PPO conducts an online survey to gather stakeholder views about our work. The results of the 2013 survey can be seen here.

12 May 2014 - The Ombudsman's Strategic Plan 2012-2016 and Business Plan 2014-15 can be found here.

30 April 2014 - Two new thematic reports based on our fatal incidents investigations are published today. Learning from PPO Investigations: Risk factors in self-inflicted deaths in prisons looks at characteristics of 361 self-inflicted deaths and the prisons' approach to identifying and managing risk. Learning from PPO investigations: Self-inflicted deaths of prisoners on ACCT examines the deaths of 60 prisoners who dies while on ACCT plans and identifies lessons about ACCT implementation. See the press release here.

28 April - In October 2012 the Prisons and Probation Ombudsman (PPO) introduced a new way of requesting feedback from complainants – the Complainants’ Feedback Survey. This report looks at the results and lessons from the first year’s data from the survey.

4 April 2014 - The verdict of the inquest into the death of Jake Hardy on 24 January 2012, while a prisoner at HMYOI Hindley was announced today. The anonymous version of the PPO's investigation report can be found here.

13 March 2014 - A new Learning lessons bulletin: PPO investigations issue 2 - Immigration removal centres has now been published. This bulletin examines the adequacy of responses to medical emergencies in IRCs found in our fatal incident investigations and the relatively few complaints received from detainees in IRCs (just over100 in 2012-13). See the press release here.

26 February 2014 - A new Learning from PPO investigations: Prisoners' property complaints. This report looks at the lessons that should be learned to reduce property complaints in prison.

22 January 2014 - A new Learning lessons bulletin: Complaints investigations issue 4 - Use of force has now been published. This bulletin draws a number of lessons to be learned about the use of force.

21 January 2014 - Leaflets of 'How to complain to the Ombudsman' have been updated with our new postal address and telephone numbers; and distributed to all establishments. It is also available to print from our publicity materials page. More publicity material can be ordered by completing this form and sending it to PPOComms@ppo.gsi.gov.uk.




PPO Information


Quick Links

How to complain to the Ombudsman leaflet
Publicity Materials
These are the documents that publicise our services and are available in other languages.
Disclosure Policy
Disclosure Policy
Fatal Incident Reports
A unique archive of reports produced after our investigation into fatal incidents. Names have been removed to protect individual's privacy.