Welcome to the PPO

The Prisons and Probation Ombudsman (PPO) carries out independent investigations into deaths and complaints in custody. The detailed role and responsibilities of the PPO are set out in his office’s Terms of Reference. The PPO has two main duties:

  •  to investigate complaints made by prisoners, young people in detention (prisons and secure training centres), offenders under probation supervision and immigration detainees
  •  to investigate deaths of prisoners, young people in detention, approved premises’ residents and immigration detainees due to any cause, including any apparent suicides and natural causes.

The purpose of these investigations is to understand what happened, to correct injustices and to identify learning for the organisations whose actions we oversee so that the PPO makes a significant contribution to safer, fairer custody and offender supervision.

Latest news

  • Ombudsman publishes Learning Lessons Bulletin on prisoners’ legal mail

    Prisoners’ correspondence with their lawyers must be kept confidential, but when prison staff have opened this mail inappropriately, it was usually due to human error rather than anything more sinister, said Prisons and Probation Ombudsman Nigel Newcomen. He added, however, … Continued

  • Prisons and Probation Ombudsman Annual Report

    PPO publishes Annual Report 2014-15

    Earlier today, the Secretary of State for Justice laid the Prisons and Probation Ombudsman’s Annual Report 2014-15 before Parliament, charting PPO’s operational and financial performance for the previous year. In his report, the Ombudsman, Nigel Newcomen CBE, draws attention to … Continued

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