Welcome to the PPO

The Prisons and Probation Ombudsman (PPO) carries out independent investigations into deaths and complaints in custody. The detailed role and responsibilities of the PPO are set out in his office’s Terms of Reference. The PPO has two main duties:

  •  to investigate complaints made by prisoners, young people in detention (prisons and secure training centres), offenders under probation supervision and immigration detainees
  •  to investigate deaths of prisoners, young people in detention, approved premises’ residents and immigration detainees due to any cause, including any apparent suicides and natural causes.

The purpose of these investigations is to understand what happened, to correct injustices and to identify learning for the organisations whose actions we oversee so that the PPO makes a significant contribution to safer, fairer custody and offender supervision.

Latest news

  • Complainants survey front cover v.2

    PPO publishes complainants’ feedback for 2013/14

    This is the second annual report of the complainant survey which we introduced in 2012 and compares the two years. There are signs, even in cases where their complaint is not upheld, that there is a greater understanding among prisoners … Continued

  • Stakeholder survey front cover v.2

    PPO publishes 2014 Stakeholder Survey

    This latest survey provides an essentially positive set of results for the Prisons and Probation Ombudsman. It is clear that stakeholders are growing in their knowledge and understanding of the Ombudsman’s activities, and generally recognise the positive contribution that we … Continued

  • Why do women and young people t make formal complaints_final 1

    New report on complaints from women and young people in custody.

    Women and young people in prison tend not to make formal complaints, as they mistrust the internal complaints system, said Nigel Newcomen, the Prisons and Probation Ombudsman (PPO). Today, he published a thematic report on lessons to be learned from … Continued

  • Self-inflicted F cover_Page_1

    Ombudsman publishes report on self-inflicted deaths in prison

    The latest Learning Lessons publication looks at 84 of 89 self-inflicted deaths in prison between April 2013 and March 2014 and compares the issues that arose to those of the year before. “There is no simple answer to why the … Continued

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