Welcome to the PPO

The Prisons and Probation Ombudsman (PPO) carries out independent investigations into deaths and complaints in custody. The detailed role and responsibilities of the PPO are set out in his office’s Terms of Reference. The PPO has two main duties:

  •  to investigate complaints made by prisoners, young people in detention (prisons and secure training centres), offenders under probation supervision and immigration detainees
  •  to investigate deaths of prisoners, young people in detention, approved premises’ residents and immigration detainees due to any cause, including any apparent suicides and natural causes.

The purpose of these investigations is to understand what happened, to correct injustices and to identify learning for the organisations whose actions we oversee so that the PPO makes a significant contribution to safer, fairer custody and offender supervision.

Latest news

  • NOMS_Learning Bulletin_April 15_Issue 2_web_Page_1

    PPO highlights need for improved response to medical emergencies in prison

    The latest Learning Bulletin produced by the Equalities, Rights and Decency (ERD) Group in the National Offender Management Service (NOMS) cites investigations carried out by the Prisons and Probation Ombudsman into a number of deaths, highlighting that procedures for calling … Continued

  • Chief Coroner’s Training Day_NN Presentation_Page_01

    Ombudsman addresses the first Chief Coroner’s Training Day

    On 13 May, the Ombudsman, Nigel Newcomen, spoke to the Chief Coroner’s first training day which was on deaths in prison. The training day was held at the Council House, Nottingham with coroners from across England and Wales. The presentation … Continued

  • Prisons and Probation Ombudsman Business Plan 2015-16

    PPO publishes Business Plan for 2015-16

    The Prisons and Probation Ombudsman today published his new Business Plan, setting out what his office plans to achieve over the coming year. You can read the Plan here, and the following is a summary of the key operational and … Continued

  • Complainants survey front cover v.2

    PPO publishes complainants’ feedback for 2013/14

    This is the second annual report of the complainant survey which we introduced in 2012 and compares the two years. There are signs, even in cases where their complaint is not upheld, that there is a greater understanding among prisoners … Continued

View news archive