How PPO can help you

The PPO can help:

	Prisoners serving a prison sentence
	Prisoners on remand
	Ex-prisoners who have complained about a problem whilst in prison.
	People on community rehabilitation orders (probation)
	People serving community punishment orders (community service)
	People serving community punishment and rehabilitation orders (combination orders)
	People subject to other court orders supervised by the National Probation Service
	Ex-prisoners on parole or licence supervised by the National Probation Service
	People who have had a report written about them by the National Probation Service.

Complaints must first have been aired through the internal complaints system of either the Prison Service or the National Probation Service. The Prisons and Probation Ombudsman will take a fresh look at the complaint and decide whether it has been dealt with fairly. If the Ombudsman upholds the complaint, he will make recommendations to the Prison Service or the National Probation Service to put things right.

Complain with confidence - making a complaint to PPO

Flow chart showing the history of a complaint to PPO

Terms of reference

Disclosure Guidance for Fatal Incident Investigations

Memorandum of understanding between the Association of Chief Police Officers and the Prison and Probation Ombudsman

A Guide to the Prisons and probation Ombudsman's investigation of fatal incidents

PPO has now published its policy for dealing with persistent and abusive callers.

Persistent and abusive complainants policy

Read about the principles and purpose behind Family Liaison plan

Family Liaison - Principles and Purpose