How to make a complaint

If you have a complaint about the service you have received from HM Prison Service, the UK Border Agency or the National Probation Service, you should always complain to them directly in the first instance to try to get the problem resolved.

If your complaint is not resolved or you're not happy with the way your complaint is dealt with, you can then report your complaint to us.

We can help you if you are:

• a prisoner serving a prison sentence
• a prisoner on remand
• an ex-prisoner complaining about a problem that occured while in prison
• serving a community sentence supervised by the National Probation Service
• an ex-prisoner who is now on parole or licence, supervised by the National Probation Service
• anyone who has had a report written about them by the National Probation Service
• a detainee held in an immigration removal centre

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