If you have a complaint about the service you have received from HM Prison Service, the UK Border Agency or the National Probation Service, you should always complain to them directly in the first instance to try to get the problem resolved.
If your complaint is not resolved or you're not happy with the way your complaint is dealt with, you can then report your complaint to us.
For all Prisons, Probation and Immigration complaints you can send to us:
Prisons and Probation Ombudsman
Ashley House
2 Monck Street
LONDON
SW1P 2BQ
Call us: 0845 010 7938 (Lo-call)
Or 020 7035 2876
Email: mail@ppo.gsi.gov.uk
Write: To the address shown above
What to expect when you make a complaint
Prison complaints
Probation complaints
Immigration complaints
Complaints FAQs