How to make a complaint

If you have a complaint about the service you have received from HM Prison Service, the UK Border Agency or the National Probation Service, you should always complain to them directly in the first instance to try to get the problem resolved.

If your complaint is not resolved or you're not happy with the way your complaint is dealt with, you can then report your complaint to us.

We can help you if you are:

• a prisoner serving a prison sentence
• a prisoner on remand
• an ex-prisoner complaining about a problem that occurred while in prison
• serving a community sentence supervised by the National Probation Service
• an ex-prisoner who is now on parole or licence, supervised by the National Probation Service
• anyone who has had a report written about them by the National Probation Service
• a detainee held in an immigration removal centre

How to take your complaint to the Ombudsman

For all Prisons, Probation and Immigration complaints you can send to us:

1. Send your completed complaint forms and any other papers. Please send originals if you can – we will copy and return them
   to you.
2. Send us a short note telling us why you are not happy with the response to your complaint.

Where to send it

Prisons and Probation Ombudsman
Ashley House
2 Monck Street
LONDON
SW1P 2BQ

How to get in touch if you need to contact us after you have sent your complaint.

Call us: 0845 010 7938 (Lo-call)
Or 020 7035 2876
Email: mail@ppo.gsi.gov.uk
Write: To the address shown above

 

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