The Ombudsman is committed to involving families in all our investigations into deaths. The purpose of family liaison is to help families to obtain answers to their questions regarding the circumstances of the death, and to have a clear point of contact with the Ombudsman’s office.
To provide the best service to families, family liaison officers (FLOs):
The Family Liaison Officer (FLO) is the key member of the investigation team.
Family liaison officers make the first contact with the bereaved family. If the family choose to be involved in the investigation, then the FLO remains in contact with them until the investigation has been completed.
Family liaison provides documented, two-way communication between the family and the Ombudsman. In particular, the FLO prepares the family for any aspect of the report which is likely to be surprising or distressing.
There are three key stages at which the FLO is involved in an investigation:
If the family choose to be involved in the investigation, they can:
You can contact the Family Liaison Team at the PPO by emailing PPOFIIadmin@ppo.gsi.gov.uk
For more information on family liaison see our leaflet A Guide to the PPO’s investigation of fatal incidents for family and friends
The independent organisation INQUEST also provide a free specialist advice service about deaths in custody. They can assist in putting families in touch with lawyers who are experienced in representing families.
Law Centres provides a free and independent, professional legal service to people who live or work in their catchment areas.