PPO’s complaints teams work hard  to make our service accessible to everyone.  If English is not your first language, don’t worry:

  • Just write to us explaining your complaint in your own language.
  • PPO uses a fast and reliable translation service.
  • If you wish to speak to us in your own language, let us know in advance and we will provide an interpreter.

PPO provides leaflets and posters for prisons and immigration removal centres, explaining who we are and how to make a complaint.

We have translated these into many different languages, all available to download and print below.  If you cannot find your own language, please let us know and we will arrange for you to receive special help.

How to complain to the Ombudsman – for prisoners

PPO complaints leaflet

Albanian  |  Arabic  |  Bengali Farsi  |  French  |  Hindi  |  Sorani Kurdish  |  Lithuanian  |  Polish  |  Portuguese  |  Punjabi  |  Romanian  |  Russian  |  Somali  |  Spanish  |  Turkish  |  Urdu  |  Vietnamese  |  Welsh

How to complain to the Ombudsman – for immigration detainees

PPO complaints leaflet

Albanian  |  Arabic  |  Bengali  |  Farsi  |  French  |  Hindi  |  Sorani Kurdish  |  Lithuanian  |  Polish  |  Portuguese  |  Punjabi  |  Romanian  |  Russian  |  Somali  |  Spanish  |  Turkish  |  Urdu  |  Vietnamese  |  Welsh

How to complain to the Ombudsman – poster in different languages

PPO complaints language poster