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Ombudsman and staff

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Prisons
and Probation Ombudsman |
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Stephen Shaw
CBE
Stephen Shaw was appointed as the Prisons Ombudsman in October 1999 in succession to Sir Peter Woodhead. On 1 September 2001, he became the Prisons and Probation Ombudsman for England and Wales following the setting up of the National Probation Service.
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Senior
Personal Secretary |
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Jennifer
Buck
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Deputy
Prisons and Probation Ombudsmen |
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Jane Webb - Fatal Incidents investigations |
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Rhian
Evans - Prison and Probation complaints |
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Tony Hall - Business Development and Central Services |
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Personal
Secretary |
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Janet
Jenkins |

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Assistant
Ombudsmen |
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Louise Baker |
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David Barnes |
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Lucy Eames |
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Ali
McMurray |
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Marian Morris |
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Gordon Morrison |
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Olivia
Morrison-Lyons |
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Colleen Munro |
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Nick
Woodhead |

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Head
of Services |
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Caroline Smith |
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Caroline Smith is responsible for communications, human resources, finance, IT, office management and relations (external and internal) with our co-location partners. |
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Complaints
Investigators |
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Investigators are responsible
for the conduct of investigations into complaints, prioritising work
and deciding what type of investigation needs to take place. |
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Christina
Arsalides |
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Terry Ashley |
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Tamara Bild |
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Karen Chin |
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Althea Clarke-Ramsey |
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James Crean |
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Amanda Dwyer |
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Angie Folkes |
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Kevin Gilzean |
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Alan Green |
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Natasha Griffiths |
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Joanna Hurst |
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Helena Hanson |
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Razna Khatun |
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Madeleine Kuevi |
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Anne Lund |
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Lisa Mcllfatrick |
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Kirsty Masterton |
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Beverley McKenzie Gayle |
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Ben Rigby |
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Anna
Siraut |
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Kevin
Stroud |
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Rick Sturgeon |
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Annie
Tanner |
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Steve
Toyne |
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John Unwin |
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Sajjda Zafar |
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Fatal
Incidents Investigators |
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Don
Barrell |
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David Cameron |
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Assessment
Team |
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To assess the eligibility of complaints when they first arrive in the office. The team acknowledges the complaint, decides whether it is eligible and notifies the complainant. Ineligible complaints are closed and eligible complaints are passed on to investigators. |
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Lisa Johnson - Head
of Team |
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Kaya Banerjee |
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Sarah Buttery |
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Verna Beckford |
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Ranjna Malik |
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Emma Marshall |
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Tony Soroye |
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Anthony Thomason |
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Melissa Thomas |
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Tracy Wright |

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Transcribers |
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Durdana Ahmed |
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Esther Magaron |
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