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On the Case: Living within our means (PDF, 0.70MB)
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May 2011
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On the Case: What makes a good Ombudsman? (PDF, 0.55MB)
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December 2010
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On the Case: Public Service (PDF, 2.85MB)
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August 2010
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On the Case: The Acting Prisons and Probation Ombudsman: Jane Webb (PDF, 2.92MB)
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May 2010
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On the Case: Learning from the Ombudsman's Reports (PDF, 0.88MB)
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March 2010
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On the case: The changing face of complaints work (PDF, 0.63MB)
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November 2009
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On the Case: Big increase in complaint volumes (PDF, 2.55MB)
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August 2009
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On the Case: Five Years Investigating Fatal Incidents (PDF, 2.69MB)
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June 2009
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On the Case: As others see us (PDF, 1.97MB)
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February 2009
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On the Case: Getting the message across (PDF, 2.75MB)
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December 2008
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On the Case: The Ombudsman's Targets (PDF, 0.81MB)
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August 2008
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On the Case: Complaints about the content of reports (PDF, 2.85MB)
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May 2008
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On the Case: Complaints about the content of reports (PDF, 1.50MB)
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February 2008
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On the Case: Deaths following release from custody (PDF, 0.51MB)
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November 2007
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On the Case: Independence and Authority (PDF, 2.55MB)
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August 2007
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On the Case: The Interests of the Young (PDF, 0.94MB)
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February 2007
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On the Case: Learning the Lessons from Deaths in Custody (PDF, 1.53MB)
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November 2006
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On the Case: Investigations 'R' Us (PDF, 0.39MB)
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May 2006
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On the Case: Learning Not to Jump the Gun (PDF, 0.73MB)
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February 2006
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On the Case: Reasons to be Cheerful (PDF, 0.59MB)
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August 2005
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On the Case: Prison Adjudications – The need for consistency (PDF, 0.96MB)
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February 2005
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On the Case: Lessons for the Prisons Service (PDF, 1.09MB)
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November 2004
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On the Case: Settling complaints in partnership (PDF, 1.73MB)
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August 2004
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On the Case: Year of change, year of achievement (PDF, 1.82MB)
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May 2004
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On the Case: One office, two functions (PDF, 1.14MB)
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February 2004
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On the Case: Timeliness is next to godliness (PDF, 1.26MB)
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November 2003
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On the Case: Resolving complaints in the most appropriate way (PDF, 0.91MB)
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August 2003
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On the Case: New Complaints System Proves it's Worth (PDF, 0.74MB)
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May 2003
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On the Case: A life in the week of the Ombudsman (PDF, 0.31MB)
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February 2003
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On the Case: The Complaints of Middle Age (PDF, 0.79MB)
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November 2002
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On the Case: The difference between Men and Women (PDF, 0.90MB)
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August 2002
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On the Case: What Prisons can teach Probation (PDF, 0.68MB)
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May 2002
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