PPO newsletters
| Title | Date of publication |
|---|---|
| On the Case: Timeliness is next to godliness (PDF, 1.26MB) | November 2003 |
| On the Case: Resolving complaints in the most appropriate way (PDF, 0.91MB) | August 2003 |
| On the Case: New Complaints System Proves it's Worth (PDF, 0.74MB) | May 2003 |
| On the Case: A life in the week of the Ombudsman (PDF, 0.31MB) | February 2003 |