Before you contact us, you first need to take your complaint through the Prison Service internal complaints process.
If you are still not happy and think that you have been dealt with unfairly, you can then complain to us. You must contact us within three months of receiving a reply to your appeal.
For more information on how we investigate your complaint:
There is a translation service available for those who do not speak English as a first language. Contact us to find out more or see the Publicity Material page for the How to complain to the Ombudsman leaflet in other languages.