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Prison complaints

Before you contact us, you first need to take your complaint through the Prison Service internal complaints process.

You should:

  • talk to staff on your prison wing to see if they can sort out the matter informally - you might also like to speak to a member of the Independent Monitoring Board (IMB)
  • if you can’t get the matter resolved informally, you should then make a formal complaint using forms available on your wing
  • if you are unhappy with the response to your complaint, you should appeal against it (again using the forms in your wing).

If you are still not happy and think that you have been dealt with unfairly, you can then complain to us.  You must contact us within one month of receiving a reply to your appeal.

Ways to contact the Ombudsman

To make a complaint to us you can:

 

The Prisons and Probation Ombudsman
Ashley House
2 Monck Street
London
SW1P 2BQ

More information and advice

For more information on how we investigate your complaint:

Help for speakers of other languages

There is a translation service available for those who do not speak English as a first language. Contact us to find out more.

The Complain With Confidence - Prisons leaflet is also available in the following languages

Arabic
Bengali
Chinese
Dutch
French
German
Greek
Gujarati
Hindi
Italian
Polish
Portuguese
Punjabi
Russian
Spanish
Tamil
Turkish
Urdu
Vietnamese
Welsh