Probation complaints

Before you contact us, you first need to take your complaint through the National Probation Service’s internal complaints process.

You should:

talk to staff in your probation office to see if they can sort out the matter informally
if you can’t get the matter resolved informally, you should then make a formal complaint to the Chief Officer of the Probation Area
if you are unhappy with the response to your complaint, you should appeal the decision by writing to the Probation Board Secretary.

If you are still not happy, you can then complain to us. You must contact us within one month of receiving a reply to your appeal.

Ways to contact the Ombudsman

To make a complaint to us you can:

The Prisons and Probation Ombudsman
Ashley House
2 Monck Street
London
SW1P 2BQ

For more information on how we investigate your complaint:

There is a translation service available for those who do not speak English as a first language. Contact us to find out more.

The Complain With Confidence - Probation leaflet is also available in the following languages: