The material featured on this site is subject to Crown copyright protection and licensed for use under the Open Government Licence unless otherwise indicated.
You may use and re-use information free of charge from this website (not including the Royal Arms and departmental or Agency logos) under the terms of the Open Government Licence http://www.nationalarchives.gov.uk/doc/open-government-licence/.
Any email enquiries regarding the use and re-use of this information resource should be sent to:
When using material under the Open Government Licence you are required to acknowledge the material as crown copyright and you must give the title of the source document or publication
1. The Prisons and Probation Ombudsman (PPO) is a Public Authority under the Freedom of Information Act 2000. PPO is also registered as a Data Controller with the Information Commissioner’s Office, to process personal information for the purposes of:
2. PPO investigations are conducted according to the Terms of Reference set by the Secretary of State for Justice. The purpose of any PPO investigation is to:
3. This privacy statement tells you what to expect when the PPO collects personal information in order to satisfy its remit. We collect information from multiple sources and, at any one time, can be processing personal information about various individuals including:
How we use personal information collected for the purpose of investigation
4. Personal information is only collected by the PPO for the purpose of investigation into either a complaint or a death in custody and to share the lessons learned from the incident. The type of personal information we collect about any one of the individuals listed above can include:
5. We also process classes of sensitive information that may include:
6. There may be occasions when the PPO is obliged to disclose personal data shared during the interview and wider investigation process. For instance, evidence provided to the PPO may be shared with specialist advisers and with other investigatory bodies including the police, where that is necessary for the purposes of the PPO investigation, for a criminal investigation or for the inquest in the case of a fatal incident investigation.
7. Personal information may also be shared with others including the family, associates and representatives of the person whose personal data we are processing; with those making an enquiry or complaint; with organisations subject to a complaint or investigation; with prosecuting authorities or courts; and with other central government bodies.
8. Investigation evidence is retained only for as long as is necessary in order to satisfy the Ombudsman’s remit, as described in his Terms of Reference. Agreed retention periods are outlined in the PPO’s Record Retention and Disposition Schedule.
Learning lessons from investigation
9. In order to share the lessons from individual investigations, and to prevent further complaints and the risk of more deaths in custody, illustrative case studies are published as part of the Ombudsman’s annual report and within his Learning Lessons publications. All case studies are drafted in such a way as to exclude all personal data and so to protect the identification of the subject. Themes from investigations will also be identified and published in order to improve future practice.
10. If you wish to get in touch with the PPO we can be contacted at:
Prisons and Probation Ombudsman
PO Box 70769
Tel: 0207 633 4100
Fax: 0207 633 4141
Back to top