Prisons and Probation Ombudsman for England and Wales

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The Prisons and Probation Ombudsman was appointed by the Home Secretary and investigates complaints from prisoners and those subject to probation supervision, or those upon whom reports have been written. The Ombudsman is completely independent of both the Prison Service and the National Probation Service (NPS). The current Ombudsman is Stephen Shaw, and a team of deputies, assistants, investigators and other staff supports him.

The Ombudsman is also responsible for investigating all deaths of prisoners and residents of probation hostels and immigration detention accommodation.

This website is here to help you understand how and when you can use the office of the Prisons and Probation Ombudsman.

 

how PPO can help you
What we do, how to use the service

complain with confidence
making a complaint to PPO

what's new
The latest news from PPO

ombudsman and staff
Complete list of all Assistant Ombudsmen and Investigators

publications
Download copies of the Annual Report, Case Digest newsletter and other reports and publications

frequently asked questions

complaint form
Printable application form

contact us
Write, phone or email the Ombudsman

useful links
Other sites that you may find useful

cymraeg
Welsh version of this site

Prisons and Probation Ombudsman
Ashley House
2 Monck Street
London SW1P 2BQ

 

© Crown Copyright 1999, 2000, 2001, 2004
Page amended 6 January 2004

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