Welcome to the PPO

The Prisons and Probation Ombudsman (PPO) carries out independent investigations into complaints and deaths in custody. The detailed roles and responsibilities of the PPO are set out in our office’s Terms of Reference. The PPO has three main duties:

  • to investigate complaints made by prisoners, young people in detention (prisons and secure training centres), offenders under probation supervision and individuals detained under immigration powers (detained individuals)
  • to investigate deaths of prisoners, young people in detention, approved premises’ residents and detained individuals due to any cause, including any apparent suicides and natural causes
  • to investigate deaths of recently released prisoners, using the PPO’s discretionary powers

The purpose of these investigations is to understand what happened, to correct injustices and to identify learning for the organisations whose actions we oversee so that the PPO makes a significant contribution to safer, fairer custody and offender supervision.

Click here to read our 2020/21 Annual Report

Click here for our November 2021 COVID-19 update

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Latest news

  • Making a complaint to the Prisons and Probation Ombudsman

    With thanks to Women in Prison for letting us contribute to your Autumn – Winter 2021 magazine. The article is drafted by a PPO member of staff with lived experience, and we set out exactly how to complain to us,… Read More

  • PPO COVID-19 update

    Since July 2020, the PPO has carried out a gradual, safe return to the office and at present, all PPO staff are working in our offices for a minimum of one day a week. We are now able to start… Read More

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