Welcome to the PPO

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The Prisons and Probation Ombudsman (PPO) carries out independent investigations into complaints and deaths in custody. The detailed role and responsibilities of the PPO are set out in our office’s Terms of Reference. The PPO has three main duties:

  •  to investigate complaints made by prisoners, young people in detention (prisons and secure training centres), offenders under probation supervision and immigration detainees
  •  to investigate deaths of prisoners, young people in detention, approved premises’ residents and immigration detainees due to any cause, including any apparent suicides and natural causes
  • to investigate deaths of recently released prisoners or detainees, using the PPO’s discretionary powers

The purpose of these investigations is to understand what happened, to correct injustices and to identify learning for the organisations whose actions we oversee so that the PPO makes a significant contribution to safer, fairer custody and offender supervision.

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Latest news

  • ‘Please read the report’ – a message from the Ombudsman

    This article was first issued in January, written by Prisons & Probation Ombudsman Sue McAllister for prisoners and readers of Inside Time: https://insidetime.org/please-read-the-report/ You can read the 2019/20 Annual Report here: https://www.ppo.gov.uk/news/the-prisons-and-probation-ombudsman-publish-their-2019-20-annual-report/ Prisons and Probation Ombudsman 2019/20 Annual Report now… Read More

  • COVID-19 PPO Complaints – PPO publish a new learning lessons bulletin

    The Prisons and Probation Ombudsman has released their 10th complaints learning lessons bulletin, which is part of a COVID-19 related series of findings and learnings. This bulletin provides an update on the complaints we have received or completed in the… Read More

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