Welcome to the PPO

The Prisons and Probation Ombudsman (PPO) carries out independent investigations into deaths and complaints in custody. The detailed role and responsibilities of the PPO are set out in our office’s Terms of Reference. The PPO has two main duties:

  •  to investigate complaints made by prisoners, young people in detention (prisons and secure training centres), offenders under probation supervision and immigration detainees
  •  to investigate deaths of prisoners, young people in detention, approved premises’ residents and immigration detainees due to any cause, including any apparent suicides and natural causes.

The purpose of these investigations is to understand what happened, to correct injustices and to identify learning for the organisations whose actions we oversee so that the PPO makes a significant contribution to safer, fairer custody and offender supervision.

Latest news

  • PPO COVID-19 – March 26 Update

    Following the latest Government advice about the national response to COVID-19, the Prisons and Probation Ombudsman has made the very difficult, but unavoidable, decision to reduce our service to the people who can complain to us. We have kept our… Read More

  • PPO COVID-19 update

    The PPO is continuing to investigate complaints from prisoners and deaths in custody during the COVID-19 situation. We are taking into account the Government advice on social distancing and have suspended our visits to prisons.

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