Welcome to the PPO

The Prisons and Probation Ombudsman (PPO) carries out independent investigations into complaints and deaths in custody. The detailed roles and responsibilities of the PPO are set out in our office’s Terms of Reference. The PPO has three main duties:

  • to investigate complaints made by prisoners, young people in detention (prisons and secure training centres), offenders under probation supervision and individuals detained under immigration powers (detained individuals)
  • to investigate deaths of prisoners, young people in detention, approved premises’ residents and detained individuals due to any cause
  • to investigate deaths of recently released prisoners that occur within 14 days of release from prison (except homicide)

The purpose of these investigations is to understand what happened, to correct injustices and to identify learning for the organisations whose actions we oversee so that the PPO makes a significant contribution to safer, fairer custody and offender supervision.

Click here to read our 2020/21 Annual Report

Latest news

  • PPO publish first ‘Policy into Practice’ publication

    The Prisons and Probation Ombudsman have issued a new publication today, ‘Policy into Practice’, which is the first in a series, designed to share learning from our investigations with frontline staff. The PPO actively feeds into HMPPS policy consultations, using… Read More

  • Issue 11 of our newsletter, The Investigator is OUT NOW!

    Welcome to issue 11 of The Investigator! As the Acting Prisons and Probation Ombudsman I am very pleased to welcome you to Issue 11 of The Investigator which focuses on awareness of the PPO. In my previous role as one… Read More

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