Welcome to the PPO

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The Prisons and Probation Ombudsman (PPO) carries out independent investigations into complaints and deaths in custody. The detailed role and responsibilities of the PPO are set out in our office’s Terms of Reference. The PPO has three main duties:

  •  to investigate complaints made by prisoners, young people in detention (prisons and secure training centres), offenders under probation supervision and immigration detainees
  •  to investigate deaths of prisoners, young people in detention, approved premises’ residents and immigration detainees due to any cause, including any apparent suicides and natural causes
  • to investigate deaths of recently released prisoners or detainees, using the PPO’s discretionary powers

The purpose of these investigations is to understand what happened, to correct injustices and to identify learning for the organisations whose actions we oversee so that the PPO makes a significant contribution to safer, fairer custody and offender supervision.

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Latest news

  • From COMP1 to Canary Wharf

    This article first appeared on Inside Time in November: https://insidetime.org/from-comp1-to-canary-wharf/ The public watchdog that investigates prisoners’ complaints has begun hiring former prisoners to work in its office. First recruits speak exclusively to Inside Time When prisoner Andy Morris was wrongly accused of… Read More

  • An update on the status of our post

    A notice to friends and family of any of our complainants, there is a Royal Mail issue affecting Recorded or Signed For post sent to us at Canary Wharf. People using this method may receive an email that their post… Read More

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