Welcome to the PPO

Click here for The Prisons and Probation Ombudsman’s response to the Covid-19 emergency


The Prisons and Probation Ombudsman (PPO) carries out independent investigations into deaths and complaints in custody. The detailed role and responsibilities of the PPO are set out in our office’s Terms of Reference. The PPO has two main duties:

  •  to investigate complaints made by prisoners, young people in detention (prisons and secure training centres), offenders under probation supervision and immigration detainees
  •  to investigate deaths of prisoners, young people in detention, approved premises’ residents and immigration detainees due to any cause, including any apparent suicides and natural causes.

The purpose of these investigations is to understand what happened, to correct injustices and to identify learning for the organisations whose actions we oversee so that the PPO makes a significant contribution to safer, fairer custody and offender supervision.

Latest news

  • PPO Covid-19 May 27 Update

    In addition to our new scanning solution for accessing prisoners mail, our assessment team and investigators are now trialling the use of ’email a prisoner’. Email a prisoner allows us to send messages to people in prison. The messages are… Read More

  • PPO Covid-19 May 13 Update

    Following the latest Government advice about the COVID-19 emergency, the Prisons and Probation Ombudsman (PPO) will continue to work remotely. We have been working hard to come up with a solution that enables us to still receive post during the… Read More

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