Welcome to the PPO

The Prisons and Probation Ombudsman (PPO) carries out independent investigations into deaths and complaints in custody. The detailed role and responsibilities of the PPO are set out in our office’s Terms of Reference. The PPO has two main duties:

  •  to investigate complaints made by prisoners, young people in detention (prisons and secure training centres), offenders under probation supervision and immigration detainees
  •  to investigate deaths of prisoners, young people in detention, approved premises’ residents and immigration detainees due to any cause, including any apparent suicides and natural causes.

The purpose of these investigations is to understand what happened, to correct injustices and to identify learning for the organisations whose actions we oversee so that the PPO makes a significant contribution to safer, fairer custody and offender supervision.

Latest news

  • Prisons and Probation Ombudsman, Investigator, newsletter

    Welcome to Issue #2 of The Investigator: April ’19

    Reviewing the PPO/HMPPS Impact Symposium 2019. Since April 2012, we have made over 10,000 recommendations (including those repeated) in the course of 1,996 investigations into deaths in custody. Virtually all of those are accepted by the prison at the time… Read More

  • Prisons and Probation Ombudsman, Strategic Plan

    PPO publishes Strategic Plan 2019-21

    Today, the Prisons and Probation Ombudsman’s office published its Strategic Plan for 2019-21. The Ombudsman, Sue McAllister CB, said: “We work in a complex and politically sensitive environment. Our Terms of Reference are very clear and we are proud of… Read More

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