Welcome to the PPO

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The Prisons and Probation Ombudsman (PPO) carries out independent investigations into complaints and deaths in custody. The detailed role and responsibilities of the PPO are set out in our office’s Terms of Reference. The PPO has three main duties:

  •  to investigate complaints made by prisoners, young people in detention (prisons and secure training centres), offenders under probation supervision and immigration detainees
  •  to investigate deaths of prisoners, young people in detention, approved premises’ residents and immigration detainees due to any cause, including any apparent suicides and natural causes
  • to investigate deaths of recently released prisoners or detainees, using the PPO’s discretionary powers

The purpose of these investigations is to understand what happened, to correct injustices and to identify learning for the organisations whose actions we oversee so that the PPO makes a significant contribution to safer, fairer custody and offender supervision.

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Latest news

  • How can I contact the Prisons and Probation Ombudsman?

    This article first featured in the May edition of Inside Time, written by the PPO for prisoners and detainees. In the April 2021 issue of Inside Time, we gave you an update on ‘what actually happens when you make a… Read More

  • General Stakeholder Survey 2020/21 – NOW CLOSED

    31st March 2021: The survey is now closed. Thank you to everyone who completed it for us. The annual Prisons and Probation Ombudsman General Stakeholder Survey 2020/21 is now open. We work with a range of stakeholders and we seek… Read More

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