The Ombudsman

Kimberley Bingham

Kimberley Bingham became Acting Prisons and Probation Ombudsman on 1 July 2022.

Deputy Ombudsman

Fatal Incidents

Deputy Ombudsman


Acting Deputy Ombudsman

Research, Strategy and Corporate Services



Susannah Eagle




Miriam Minty, Complaints Deputy



Nikki Robinson

Susannah Eagle is responsible for investigating deaths that occur in prison, young offender institutions, probation approved premises and immigration removal centres. Miriam Minty is responsible for investigating complaints from prisoners, immigration detainees and young people in detention.
Nikki Robinson is responsible for driving the research and strategy agenda, which also includes policy, communications and knowledge management. Nikki also oversees the provision of corporate services to the office, including finance, IT and HR.
Assistant Ombudsmen

Lisa Burrell

Tallulah Frankland

Caroline Mills

Louise Richards


Assistant Ombudsmen

Akile Clinton

Neil Mullane

Lee Quinn

Mike Chinnick-Hughes

Nick Woodhead

Assessment Team Manager

Leoni Larbi

Head of Research, Data and Analysis

Alec Martin

Acting Head of Corporate Services

James Lavin

Acting Head of Strategy

Peter Dixon


Fatal incident investigations - Anon organogram


Complaints anon organogram

Research, Strategy and Corporate Services Organogram