The Prisons and Probation Ombudsman’s Twitter Policy

If you follow @PPOmbudsman you can expect tweets covering some or all of the following:

• Notifications and links for our Learning Lessons publications
• Complaints and fatal incidents investigation statistics
• Occasional reaction to news stories involving or relevant to the PPO.
• Invitations to complete stakeholder surveys.

PPO has to remain independent

Use of our Twitter account is bound by the Civil Service Code. We cannot engage on issues of party politics. Nor do we compromise our independence through bias towards or endorsement of any other organisation, inside or outside Government.

PPO Investigations

We cannot comment on individual complaints or fatal incident investigations – open or past. If you have a specific enquiry, please go to our Contact Us page to contact PPO directly.


We will not automatically follow you back. Being followed by us does not imply endorsement of any kind.


We may refer to existing hashtags that are in common use. This is in order to categorise messages for ease of reference. It does not imply endorsement of any kind.


We will update and monitor our Twitter account during office hours, Monday to Friday, occasionally updating and monitoring outside of these times. Twitter may occasionally be unavailable and we accept no responsibility for lack of service due to Twitter downtime.

@messages and direct messages

We welcome feedback and ideas from all our followers. However, we are not able to reply individually to all the messages we receive. Any media queries should be directed to the press office on 020 3681 2775.

We will review @messages and Direct Messages and try to make sure that any emerging themes or helpful suggestions are passed to the relevant people in the Department. The usual ways of reaching us are listed on our Contact us page.