WWW.PPO.GOV.UK uses cookies which are essential for the site to work. We also use non-essential cookies to help us improve our digital services. Any data collected is anonymised. By continuing to use this site, you agree to our use of cookies.
Our Terms of Reference represent an agreement between the Ombudsman and the Secretary of State as to the Ombudsman’s role. Read our updated Terms of Reference (2017) (PDF).
