Helping you to complain

This article previously featured in Inside Time in February: https://insidetime.org/helping-you-to-complain/ My name is Miriam, and I am the new Complaints Deputy Ombudsman at the Prisons and Probation Ombudsman (PPO). I joined in January 2023 and my team are responsible for… Read More

What is independence?

This article previously featured on Inside Time in January: https://insidetime.org/what-is-independence/ If you’ve read our previous articles in Inside Time, seen our complaints posters and leaflets around the prison, or heard our adverts on Prison Radio, you’ll know that we take… Read More

Why don’t women complain?

This article first featured in Inside Time’s December newspaper: https://insidetime.org/why-dont-women-complain/   I am an Assessment Officer at the Prisons and Probation Ombudsman, known as the PPO. The PPO carries out independent investigations into complaints and deaths in custody. I am… Read More

Your complaints – from adjudications to Xboxes

This article previously featured on Inside Time in November: Your complaints – from adjudications to Xboxes – insidetime & insideinformation If you missed my previous article for Inside Time in August, I am Kimberley Bingham, Acting Prisons and Probation Ombudsman.… Read More

HMPPS Insights22 Festival

“Staff from HMPPS were able to talk to our investigators about some of the challenges faced by operational staff and why it can sometimes be difficult to make the changes we recommend.”   The Ministry of Justice organises an annual… Read More

Working with National Prison Radio and Inside Time

“Raising awareness of the PPO’s investigative services is imperative to ensure those who can complain to us know how to.”   Increasingly over the last few years, the PPO has forged closer working relationships with National Prison Radio (NPR), a… Read More

HMPPS Awareness Project for new prison staff

“We wondered how we could reach more staff and this encouraged us to go back to basics.”   My name is Lisa, and I am an Assistant Ombudsman in the Fatal Incident Investigations team. I oversee fatal incident investigations and… Read More

Why do women complain less than men?

This article previously featured in Women in Prison’s spring/summer 22 magazine. The Prisons & Probation Ombudsman (PPO) are trying to understand why women in prison file less complaints than men. Assistant Ombudsman Mike talks about what they are doing to… Read More

Complaints handling in prisons

“Focus group responses showed there was a considerable lack of trust in the whole complaints process.”   The Prisons and Probation Ombudsman (PPO) has set out to examine how prisoners experienced the complaints system (both the internal HMPPS and PPO… Read More