From prison to working at the PPO

This article was first issued in June, written by Prisons & Probation Ombudsman Sue McAllister for prisoners and readers of Inside Time: Everybody Counts From prison to working at the PPO One of the first things I did when I… Read More

Read all about it! The Investigator Issue 8

Welcome to Issue 8 of The Investigator! This issue brings together articles on work across our complaints and fatal incident functions, and a paper written by one of the academics we are working with to strengthen the impact of our… Read More

What actually happens when you make a complaint?

This article first featured in the April edition of Inside Time, written by the PPO for prisoners and detainees. The Prisons and Probation Ombudsman (PPO) independently investigates complaints from people in prison, Young Offender Institutions, Secure Training Centres, immigration detention and on… Read More

Strengthening awareness of the PPO for a stronger impact

As part of the Prisons and Probation Ombudsman 2019/21 Strategic Plan, we identified a priority project in which we, as an organisation, could look at ways we can improve relationships with our services in remit, in order to facilitate effective… Read More

Making a complaint during a pandemic

  Since March 2020, the whole of the UK has been affected by the COVID-19 pandemic and there have been many changes to how prisons, probation services and immigration removal centres function. In December 2020, the PPO published our first… Read More

From COMP1 to Canary Wharf

This article first appeared on Inside Time in November: https://insidetime.org/from-comp1-to-canary-wharf/ The public watchdog that investigates prisoners’ complaints has begun hiring former prisoners to work in its office. First recruits speak exclusively to Inside Time When prisoner Andy Morris was wrongly accused of… Read More

The Key Worker Scheme

The key worker system is an important part of HMPPS’s response to self-inflicted deaths, self-harm, and violence in prisons. It is intended to improve safety by engaging with people, building better relationships between staff and prisoners, and helping people settle… Read More

How to submit an eligible complaint

The PPO independently investigates complaints from people in prison, Young Offender Institutions, Secure Training Centres, immigration detention and on probation. This article explains how those in prison can submit an eligible complaint. Before we can investigate your complaint, we must… Read More