Prisons and Probation Ombudsman, Investigator, newsletter

Welcome to Issue #2 of The Investigator: April ’19

Reviewing the PPO/HMPPS Impact Symposium 2019. Since April 2012, we have made over 10,000 recommendations (including those repeated) in the course of 1,996 investigations into deaths in custody. Virtually all of those are accepted by the prison at the time… Read More

Case Studies: complaints from probation supervisees

We received just 55 complaints from probation supervisees in 2017/18, a slight increase on the previous year. Many were unhappy about the reports written about them, or the assessments of their risk (of re-offending, or harm to others). In some… Read More

PPO/HMPPS Impact Symposium: the PPO challenge to HMPPS

The Ombudsman set expectations for the day by posing a series of questions to delegates, encouraging them to consider the impact of the PPO’s recommendations, and what more collectively we could do to change behaviours, embed learning and avoid repeating… Read More

PPO/HMPPS Impact Symposium: a response from HMPPS in Wales

To provide a response to the question: “Are PPO recommendations being properly implemented?”, we welcomed Prison Group Director for HMPPS in Wales, Kenny Brown, along with Group Safety Lead Sophie Lozano, to talk about the positive changes made by HMPPS… Read More

PPO’s Quarterly Scorecard: January to March 2019

Every issue of The Investigator provides you with the headline statistics from PPO’s work in the previous complete quarter. These headlines will cover the Ombudsman’s independent investigations of both complaints and fatal incidents. If you would like to know more,… Read More

Ask the Ombudsman: April 2019

FOI Request 231, dated 07/01/19:In your 17-18 Annual Report, you state that there were seven complaints made to you about food which were upheld. Could you please provide me with a copy of the full complaint and your full response… Read More