Write to us:

Prisons and Probation Ombudsman, Third Floor, 10 South Colonnade, London E14 4PU
Email (general & complaints): mail@ppo.gov.uk

Email (fatal incidents): PPOFIIAdmin@ppo.gov.uk

Fax: 020 7633 4141

Information and IT security:

The GSI email network is secure for handling information at OFFICIAL, including information marked as OFFICIAL-SENSITIVE (e.g. prison records) and at the legacy protective markings up to and including RESTRICTED. For more information, please see our Terms and Conditions.

General telephone enquiries:

020 7633 4100 or lo-call 0845 010 7938

Please note: during the rollout period for our new case management system, in order to manage workload, from week commencing Monday 8th October until Friday 16th November, the main PPO lines will be switched to answerphone on Thursdays and Fridays from 2pm onwards.

Media enquiries:

020 3334 0357 (media enquiries only)

Complaints for investigation by the Ombudsman

For information about submitting complaints please see the How to Complain to the Ombudsman page. If you need to get in touch after you have sent your complaint to us, please call 020 7633 4149 or lo-call 0845 010 7938

Publicity material

If you would like to order printed leaflets or posters to tell people how they can make a complaint to the Ombudsman or obtain a copy of our DVD, please fill in the  PPO Publicity Material Order Form and email to PPOComms@ppo.gov.uk.To download leaflets and posters to print yourself please go to the Publicity Material page.

Mailing list

If you would like to receive email updates about new publications please sign up for our mailing list.