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Contact us

 

Write to us:

 Prisons and Probation Ombudsman, Third Floor, 10 South Colonnade, London E14 4PU.

Email for general & complaints: mail@ppo.gov.uk

Email for fatal incidents: PPOFIIAdmin@ppo.gov.uk

Information and IT security: The GSI email network is secure for handling information at OFFICIAL, including information marked as OFFICIAL-SENSITIVE (e.g. prison records) and at the legacy protective markings up to and including RESTRICTED. For more information, please see our Terms and Conditions.

General telephone enquiries:

 020 7633 4100 or 020 7633 4149. General Telephone Enquiries: Please note, the PPO does not operate a live telephone line but messages can still be left on our answerphone, which is monitored daily.

Media enquiries:

 ppocomms@ppo.gov.uk

Complaints for investigation by the Ombudsman:

 For information about submitting complaints, please see the Submit a complaint page. If you need to get in touch after you have sent your complaint to us, you can call 020 7633 4149, 020 7633 4100 or lo-call 0845 010 7938 and leave a message.

Complaints about the professional conduct of the Ombudsman:
If you want to make a complaint about the professional conduct of Prisons and Probation Ombudsman staff, please complete the Complaint Form where possible, and contact officialcomplaints@ppo.gov.uk. For more information, visit Complaints about the Professional Conduct of PPO staff.

Publicity material:
If you would like leaflets or posters to display in your establishment, office or organisation, please email PPOComms@ppo.gov.uk with the quantities that you require as well as your delivery address. To download leaflets and posters to print yourself, please visit the Publicity Material page.

Mailing list:

 If you would like to receive email updates about new publications or our latest news, please sign up to our mailing list.

Freedom of Information:

 For Freedom of Information requests, email PPOMailFreedomofInformationRequests@ppo.gov.uk

Subject Access Requests (SARs):

 You can request personal data held by the PPO about yourself, or about another living person if you have their permission. Email: PPOMailSubjectAccessRequests@ppo.gov.uk