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Write to us:

Prisons and Probation Ombudsman, Third Floor, 10 South Colonnade, London E14 4PU
Email (general & complaints): Email (fatal incidents): Information and IT security:The GSI email network is secure for handling information at OFFICIAL, including information marked as OFFICIAL-SENSITIVE (e.g. prison records) and at the legacy protective markings up to and including RESTRICTED. For more information, please see our Terms and Conditions.

General telephone enquiries:

020 7633 4100 or lo-call 0845 010 7938

General Telephone Enquiries: Please note: The PPO does not operate a live telephone line but messages can still be left on our answerphone, which is monitored daily.

Media enquiries:

Complaints for investigation by the Ombudsman:

For information about submitting complaints please see the How to Complain to the Ombudsman page. If you need to get in touch after you have sent your complaint to us, you can call 020 7633 4149 or lo-call 0845 010 7938 and leave a message.


Please note, if you want to make a complaint about the Prisons and Probation Ombudsman, please contact:

For more information, visit:

Publicity material:

If you would like leaflets or posters to display in your establishment, office or organisation, please email with the quantities that you require as well as your delivery address.


To download leaflets and posters to print yourself, please go to the Publicity Material page.

Mailing list:

If you would like to receive email updates about new publications, please sign up to our mailing list.

Freedom of Information:

For Freedom of Information requests, email

Subject Access Requests (SARs):

You can request personal data held by the PPO about yourself, or about another living person if you have their permission. Email: