Helping you to complain

This article previously featured in Inside Time in February: https://insidetime.org/helping-you-to-complain/ My name is Miriam, and I am the new Complaints Deputy Ombudsman at the Prisons and Probation Ombudsman (PPO). I joined in January 2023 and my team are responsible for… Read More

What is independence?

This article previously featured on Inside Time in January: https://insidetime.org/what-is-independence/ If you’ve read our previous articles in Inside Time, seen our complaints posters and leaflets around the prison, or heard our adverts on Prison Radio, you’ll know that we take… Read More

Why don’t women complain?

This article first featured in Inside Time’s December newspaper: https://insidetime.org/why-dont-women-complain/   I am an Assessment Officer at the Prisons and Probation Ombudsman, known as the PPO. The PPO carries out independent investigations into complaints and deaths in custody. I am… Read More

PPO publish first ‘Policy into Practice’ publication

The Prisons and Probation Ombudsman have issued a new publication today, ‘Policy into Practice’, which is the first in a series, designed to share learning from our investigations with frontline staff. The PPO actively feeds into HMPPS policy consultations, using… Read More

Kimberley Bingham becomes Acting Prisons and Probation Ombudsman

Today, Kimberley Bingham will take over as Acting Prisons and Probation Ombudsman after Sue McAllister’s retirement. This is an interim arrangement while the recruitment of a permanent Ombudsman is completed. Kimberley has been the Deputy Ombudsman of Learning Lessons and… Read More