PPO 2022/23 Strategic Plan: Confidence, Effectiveness, Impact and Efficiency

Today we published our 2022/23 Strategic Plan, which outlines our commitments and the four themes that will inform our priorities until November 2023.

We opted for a shorter duration for this Plan due to Ombudsman Sue McAllister’s imminent departure, enabling the new Ombudsman to have input into the future strategic direction of the PPO.

Our Plan focuses on four strategic themes: confidence, effectiveness, impact and efficiency.

Click this link to read the plan and discover how each of these will help us continue to carry out effective and independent investigations. In the Plan, we also emphasise our commitment to diversity and inclusion, which you can read more of in our Race Action Plan.