The Ombudsman’s office will be operating a reduced telephone answering service from 8 October to 16 November October 3, 2018 From 2pm on Thursdays and Fridays, from week commencing 8 October until Friday 16 November. During the critical user testing, training and roll out period for the PPO’s new case management system , the main PPO telephone lines will be switched to answerphone from 2pm on Thursdays and Fridays from week commencing 8th October to Friday 16th November. This will mean we can negotiate a complex transition while still providing a timely and efficient service to our customers. Monitoring has shown that Thursday and Friday afternoons are our least busy times for receiving calls. Our services in remit and other key stakeholders will also be sent messages informing them of the temporary change.