Welcome to the PPO

The Prisons and Probation Ombudsman (PPO) carries out independent investigations into complaints and deaths in custody. The detailed roles and responsibilities of the PPO are set out in our office’s Terms of Reference. The PPO has three main duties:

  • to investigate complaints made by prisoners, young people in detention (prisons and secure training centres), offenders under probation supervision and individuals detained under immigration powers (detained individuals)
  • to investigate deaths of prisoners, young people in detention, approved premises’ residents and detained individuals due to any cause, including any apparent suicides and natural causes
  • to investigate deaths of recently released prisoners, using the PPO’s discretionary powers

The purpose of these investigations is to understand what happened, to correct injustices and to identify learning for the organisations whose actions we oversee so that the PPO makes a significant contribution to safer, fairer custody and offender supervision.

Click here to read our 2020/21 Annual Report

Click here for our November 2021 COVID-19 update

Latest news

  • Why do women complain less than men?

    This article previously featured in Women in Prison’s spring/summer 22 magazine. The Prisons & Probation Ombudsman (PPO) are trying to understand why women in prison file less complaints than men. Assistant Ombudsman Mike talks about what they are doing to… Read More

  • In conversation with… Sue McAllister and One Small Thing

    Thanks to Edwina Grosvenor and One Small Thing for giving Sue McAllister the opportunity to talk about her important role as Prisons and Probation Ombudsman. In this episode Edwina speaks to Sue McAllister, Prisons and Probation Ombudsman. Sue explains her work… Read More

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